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Terms & Conditions

Last updated August 21, 2026

These terms govern your use of 6X Communications' products: wholesale voice & SMS routing, 6X Softswitch (hosted and self-hosted), 6X Telecom Academy (including 6X Spark and the reseller program), 6X Jobs, and the business call/chat widget. By creating an account or using any of these products, you agree to these terms.

Accounts

You're responsible for keeping your login credentials secure and for all activity under your account. Wholesale and reseller accounts are subject to a supervised approval process before going live — we reserve the right to decline or suspend an account for fraud, abuse, or non-payment.

Wholesale & Softswitch billing

Wholesale voice/SMS traffic is billed against your wallet balance at the applicable rate at time of use. 6X Softswitch (hosted or self-hosted) is billed at the agreed flat monthly rate per your signed contract. Rates are subject to change with reasonable notice; continued use after a rate change constitutes acceptance.

Acceptable use

You may not use 6X's network to originate spam, robocalls without consent, toll fraud, spoofed caller ID for fraudulent purposes, or any traffic that violates applicable telecom regulations in the jurisdictions you operate in. We actively monitor for fraud (including toll fraud and IRSF) and reserve the right to suspend traffic that trips those protections while we investigate.

Academy, 6X Spark & creator content

Course content, lessons, and comments you upload as a creator or instructor must be your own work or content you have the right to share. We reserve the right to remove content that violates these terms or applicable law, and to suspend creator/instructor privileges for repeated violations. Paid courses, Series bundles, and 6X Circle subscriptions are billed as described at the point of purchase; refunds are handled case-by-case — contact academy@6xcom.com.

Payments

Payments are processed by Flutterwave. Wallet top-ups, course purchases, and subscriptions are non-transferable between accounts. Chargebacks initiated without first contacting us may result in account suspension pending resolution.

Service availability

We work to keep our infrastructure reliable but do not guarantee uninterrupted service. Planned maintenance is communicated where practical; we are not liable for losses arising from service interruptions beyond our reasonable control.

Limitation of liability

To the extent permitted by law, 6X Communications is not liable for indirect, incidental, or consequential damages arising from use of our products. Our total liability for any claim is limited to the amount you paid us in the three months preceding the claim.

Termination

You may close your account at any time. We may suspend or terminate accounts that violate these terms, with notice where practical (immediate suspension may occur for active fraud or abuse).

Changes to these terms

We'll update the date at the top of this page when these terms change. Continued use of our products after a change constitutes acceptance of the updated terms.

Contact

Questions about these terms: sales@6xcom.com